Demonstrate Fairmont core values in all interactions and consistently offer professional, friendly and proactive customer service while supporting fellow colleagues
Job Summary
Demonstrate Fairmont core values in all interactions and consistently offer professional, friendly and proactive customer service while supporting fellow colleagues.
Coach and mentor the junior audiovisual team, ensuring accountability, high performance, and exceptional guest service, whilst working with the Director Technical Events to drive employee satisfaction results fostering professional growth.
Drive new business through proactive sales efforts and client relationship development, collaborating with Sales, Catering, and Conference Services to assess client needs and deliver tailored technical solutions.
Matching Summary
Demonstrate Fairmont core values in all interactions and consistently offer professional, friendly and proactive customer service while supporting fellow colleagues.
Skills & Requirements
Must-have
Fairmont core values
proactive customer service
audiovisual team leadership
event technology and sales
sound, video, lighting
hybrid event technologies
Nice-to-have
luxury hotel experience
international hospitality professionals
turning moments into memories
passionate about people
attentive to the world
Key Requirements
Minimum 3 years international on-site venue management
3 years’ experience in event technology and sales
Strong background in sound, video, lighting and hybrid event technologies