Customer Experience Center Supervisor

Allina Health System

Coon Rapids, MN, US
Base: $35.61 to $48.81 ph; bonus/equity: not speci...
Call monitoring and quality assurance
Customer service and escalations
Employee performance management
Allina Health is a not-for-profit health system committed to providing exceptional care, preventing illness, restoring health, and providing comfort to all who entrust them with their care

Job Summary

  • Allina Health is a not-for-profit health system committed to providing exceptional care, preventing illness, restoring health, and providing comfort to all who entrust them with their care.
  • The Customer Experience Center Supervisor leads daily operations, including call monitoring, training, hiring, performance management, and quality assurance, while resolving complex customer escalations.
  • Allina Health offers comprehensive benefits supporting total well-being, including well-being dollars, dedicated navigators, and resources for personal growth, alongside tuition reimbursement and student loan support.

Matching Summary

Allina Health is a not-for-profit health system committed to providing exceptional care, preventing illness, restoring health, and providing comfort to all who entrust them with their care.

Salary

Base: $35.61 to $48.81 per hour; Bonus/Equity: Not specified; Benefits: Medical/Dental, PTO, Retirement Savings, Life Insurance, Disability, Voluntary Benefits, Tuition Reimbursement, Student Loan Support

Skills & Requirements

Must-have

  • Call monitoring and quality assurance
  • Customer service and escalations
  • Employee performance management
  • Hiring and onboarding new employees
  • Training and maintaining competencies

Nice-to-have

  • Whole person care commitment
  • Investing in employee well-being
  • Enriching career development

Key Requirements

  • Associate's or Vocational degree and 2 years of related experience
  • 4 years of related experience and commitment to obtain Associate's degree
  • Bachelor's degree in business, marketing, finance, communications or related field
  • 2 years of leadership experience

Work Rights

Not specified

Tailored Resume

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