Salesforce is seeking a Senior Onboarding Specialist who will facilitate a positive onboarding experience for new Premier customers, ensuring they achieve their business objectives efficiently. This role requires strong communication and consulting skills, as well as a technical background in Salesforce products
Job Summary
This role serves as the trusted advisor to welcome new Salesforce Premier customers post-sale and guide their initial onboarding conversations.
The specialist will deliver virtual 1:1 engagements to educate customers on achieving rapid time to value using the Salesforce Customer 360 Suite.
Candidates must create tailor-made Success Paths that detail steps to ensure customers meet their specific business objectives.
Matching Summary
Match Score: 85
Salesforce is seeking a Senior Onboarding Specialist who will facilitate a positive onboarding experience for new Premier customers, ensuring they achieve their business objectives efficiently. This role requires strong communication and consulting skills, as well as a technical background in Salesforce products.
Skills & Requirements
Must-have
2+ years customer success experience
Sales Cloud product knowledge
Spanish and English proficiency
Consultative engagement skills
Virtual presentation capabilities
Nice-to-have
MuleSoft Anypoint platform experience
Salesforce Admin or Consultant certifications
Project management principles
Data literacy and reporting skills
Agile implementation strategy
Key Requirements
Relevant 3rd-level degree or equivalent qualification