Customer Experience Associate

Glanbia

Beirut, Lebanon
On-site
Fluent arabic proficiency (native/written)
Minimum 2 years microsoft excel experience
Experience with crm software
Glanbia is seeking a Customer Experience Associate in Beirut, Lebanon, specifically targeting female candidates for video verification of app users. The role involves customer service, data reporting, and social media engagement, requiring proficiency in Arabic and English, along with experience in CRM software and Microsoft Excel

Job Summary

  • This role involves conducting video verifications for app users to ensure compliance with identity protocols for UAE and KSA residents.
  • The position requires responding to customer inquiries across multiple social media platforms including Facebook, Instagram, WhatsApp, and YouTube.
  • Candidates must produce client and internal reports using Excel and PowerPoint while maintaining accurate records in CRM software.

Matching Summary

Match Score: 85

Glanbia is seeking a Customer Experience Associate in Beirut, Lebanon, specifically targeting female candidates for video verification of app users. The role involves customer service, data reporting, and social media engagement, requiring proficiency in Arabic and English, along with experience in CRM software and Microsoft Excel.

Skills & Requirements

Must-have

  • Fluent Arabic proficiency (Native/Written)
  • Minimum 2 years Microsoft Excel experience
  • Experience with CRM software
  • Social media platform inquiry management
  • Video verification compliance protocols

Nice-to-have

  • Content translation from English to Arabic
  • Canva design skills for social posts
  • CMS large data management experience
  • Influencer outreach and engagement
  • Remote multi-cultural team collaboration

Key Requirements

  • Female candidates only due to video verification requirements
  • Legal residency in UAE or KSA required
  • Intermediate English proficiency (written and spoken)

Work Rights

Must be legal resident of UAE or KSA

Tailored Resume

Cover Letter