Senior Customer Success Manager

ABC Fitness

Base: $75,000 - $85,000 usd annually; bonus/equity...
Fully remote
Build executive-level relationships
Drive customer value, retention, and growth
Lead complex implementations and success planning
As a Sr. Customer Success Manager, you will play a strategic role in driving long-term customer value, retention, and growth across a portfolio of enterprise clients

Job Summary

  • As a Sr. Customer Success Manager, you will play a strategic role in driving long-term customer value, retention, and growth across a portfolio of enterprise clients.
  • You will serve as a trusted advisor to executive stakeholders, partnering closely with customers to align our solutions with their business objectives and ensure measurable outcomes.
  • Ultimately, you will be responsible for ensuring customer retention, satisfaction, and expansion—acting as the strategic partner who ensures customers achieve their desired outcomes and long-term success with our solutions.

Matching Summary

As a Sr. Customer Success Manager, you will play a strategic role in driving long-term customer value, retention, and growth across a portfolio of enterprise clients.

Salary

Base: $75,000 - $85,000 USD annually; Bonus/Equity: Bonuses and commissions may be eligible; Benefits: Medical/Dental/Vision coverage, open PTO, parental leave, Calm App subscription, and more

Skills & Requirements

Must-have

  • Build executive-level relationships
  • Drive customer value, retention, and growth
  • Lead complex implementations and success planning
  • Advocate for customers and influence product direction
  • Manage high-priority escalations and complex challenges
  • Monitor account health and deliver business reviews

Nice-to-have

  • Ambitious and authentic culture
  • Growth mindset and professional development
  • Collaborative and supportive team environment
  • Fitness industry or franchise experience

Key Requirements

  • 5+ years of relevant experience
  • Excellent verbal and written communication skills
  • Strong negotiation skills
  • Customer-first mindset
  • Highly organized and able to manage multiple priorities
  • Strong collaboration skills
  • Analytical mindset
  • Calm and solutions-oriented in high-pressure situations
  • Experience with CRM and/or project management tools

Work Rights

Not specified

Tailored Resume

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