Sr Technical Account Manager

Workday

Montreal, QC, Canada
Base: $106,600 - $160,000 cad; bonus/equity: eligi...
Fully remote
7+ years product support experience
5+ years complex saas implementation
Fluent in french (canadian preferred)
The role involves acting as the primary point of contact and advocate for strategic customers within a Fortune 500 AI platform company

Job Summary

  • The role involves acting as the primary point of contact and advocate for strategic customers within a Fortune 500 AI platform company.
  • Candidates must possess deep technical acumen to manage escalations, drive incident resolution, and align business objectives with customer goals.
  • Workday offers a flexible work approach requiring at least 50% time in-office or with customers, along with competitive compensation and benefits.

Matching Summary

The role involves acting as the primary point of contact and advocate for strategic customers within a Fortune 500 AI platform company.

Salary

Base: $106,600 - $160,000 CAD; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package including flexible work options

Skills & Requirements

Must-have

  • 7+ years product support experience
  • 5+ years complex SaaS implementation
  • Fluent in French (Canadian preferred)
  • Bachelor's or Master's in Technical Degree
  • Expertise in Workday HCM, Payroll, Financials

Nice-to-have

  • Experience with HR, Payroll, or Finance domains
  • C-level stakeholder engagement skills
  • Strong project management and leadership abilities
  • Ability to navigate high-stress situations
  • Proactive problem-solving mindset

Key Requirements

  • 7+ years in product support or account management
  • 5+ years managing complex SaaS solutions
  • Fluent French language proficiency
  • BS/MS in Computer Science or equivalent experience
  • Experience with large enterprise accounts

Work Rights

Not specified

Tailored Resume

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