Customer Service Representative

UMI Stone

MD, United States
Base: $22-$26 usd; bonus/equity: not specified; be...
On-site
Processing order acknowledgements from inception
Updating account information records
Resolving product or service problems
UMI Stone is seeking a full-time Customer Service Representative to manage the customer ordering process, resolve inquiries, and maintain customer records. The role requires strong communication skills and the ability to multitask in a hybrid office and warehouse environment

Job Summary

  • The primary responsibility is to coordinate and manage the entire customer ordering process including creating acknowledgements and handling payments.
  • Employees must be able to resolve product complaints by clarifying issues, determining causes, and expediting corrections while ensuring resolution.
  • The position offers a comprehensive benefits package including medical, dental, vision, and various insurance options with employer-paid basic life coverage.

Matching Summary

Match Score: 75

UMI Stone is seeking a full-time Customer Service Representative to manage the customer ordering process, resolve inquiries, and maintain customer records. The role requires strong communication skills and the ability to multitask in a hybrid office and warehouse environment.

Salary

Base: $22-$26 USD; Bonus/Equity: Not specified; Benefits: Medical, Dental, Vision, Life Insurance, Disability, FSA

Skills & Requirements

Must-have

  • Processing order acknowledgements from inception
  • Updating account information records
  • Resolving product or service problems
  • Providing showroom support assistance
  • Typing speed of 30-35 words per minute

Nice-to-have

  • Bilingual communication skills preferred
  • Positive attitude and cooperation
  • Collaborative team player mindset
  • Strategic planning and results orientation
  • Ability to work in warehouse setting

Key Requirements

  • High school Diploma or GED required
  • Microsoft Office and Outlook computer skills
  • Bilingual proficiency is preferable

Work Rights

Not specified

Tailored Resume

Cover Letter