Support Analyst

Iress Australia

Melbourne, Australia
Hybrid
Exceptional customer service delivery
Investigating and resolving application issues
Logging and managing incidents
Iress is seeking a Support Analyst to join their Global Trading & Market Data team in Melbourne, focusing on delivering exceptional customer service and resolving client application issues

Job Summary

  • Iress is seeking a Support Analyst to join their Global Trading & Market Data team in Melbourne, focusing on delivering exceptional customer service and resolving client application issues.
  • The role involves investigating, analyzing, and resolving client issues, collaborating with internal teams, and identifying trends to drive continuous improvement.
  • Iress offers benefits such as hybrid working, additional paid days off, parental leave, and access to learning and development programs, fostering a welcoming and inclusive culture.

Matching Summary

Iress is seeking a Support Analyst to join their Global Trading & Market Data team in Melbourne, focusing on delivering exceptional customer service and resolving client application issues.

Skills & Requirements

Must-have

  • Exceptional customer service delivery
  • Investigating and resolving application issues
  • Logging and managing incidents
  • Prioritising and owning incidents
  • Collaborating with internal teams
  • Identifying trends in client queries

Nice-to-have

  • Passionate about customer experience
  • Proactive and self-motivated mindset
  • Collaborative team-first approach
  • Curiosity for learning new systems
  • Professional, flexible, and adaptable style

Key Requirements

  • Strong analytical thinking
  • Ability to multitask and prioritise
  • High attention to detail
  • Effective time management

Work Rights

Not specified

Tailored Resume

Cover Letter