Conduent Business Services is seeking a Supervisor for Customer Experience to oversee daily operations of business, technical support, and production teams. This role emphasizes leadership, performance management, and quality assurance to enhance team effectiveness and client satisfaction
Job Summary
The role involves supervising daily tasks for business, technical support, and production teams while ensuring exceptional outcomes for clients.
Candidates are accountable for managing hiring, training, performance appraisals, and pay reviews for multiple employees.
The position requires delivering quality, productivity, and compliance KPI reports while coaching team members to enhance performance.
Matching Summary
Match Score: 85
Conduent Business Services is seeking a Supervisor for Customer Experience to oversee daily operations of business, technical support, and production teams. This role emphasizes leadership, performance management, and quality assurance to enhance team effectiveness and client satisfaction.
Skills & Requirements
Must-have
Supervise daily team tasks
Manage hiring and termination actions
Conduct performance appraisals
Deliver quality and compliance KPI reports
Coach and train team members
Nice-to-have
Strong communication skills
Ability to work without supervision
Solve problems using past experience
Share processes and business updates
Key Requirements
Broad technical expertise and industry knowledge
Experience managing hiring and termination actions
Ability to evaluate and organize information to solve problems