Guest Services Representative

Bmw Of Kansas City South

North Charleston, South Carolina, USA
Guest services procedures
Answering incoming phone calls
Directs phone calls
Ensures a friendly and receptive environment for guests and provides administrative functions of the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics

Job Summary

  • Ensures a friendly and receptive environment for guests and provides administrative functions of the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics.
  • Performs opening and closing Guest Services procedures, answers incoming phone calls, directs calls and customers, manages various logs, and tracks incoming calls.
  • Provides a warm, positive and happy environment for guests and fellow teammates, helps maintain a clean and comfortable environment, and maintains CSI at or above Company standards.

Matching Summary

Ensures a friendly and receptive environment for guests and provides administrative functions of the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics.

Skills & Requirements

Must-have

  • Guest Services procedures
  • Answering incoming phone calls
  • Directs phone calls
  • Takes accurate messages
  • Manages desk and log books
  • Tracks incoming calls
  • Communicates effectively
  • Dealership software data entry
  • Produces Daily Reports
  • Offers refreshments to guests
  • Maintains a clean environment
  • Organized, clean and safe work area
  • Records hours worked accurately
  • Follows Safeguards rules
  • Demonstrates Core Values
  • Complies with Company policies
  • Observes safety rules

Nice-to-have

  • Friendly and receptive environment
  • Warm, positive and happy environment
  • Customer Management training
  • Servant Leadership
  • Teamwork through Trust & Respect
  • Integrity
  • Commitment to Customer Enthusiasm
  • Passion for Winning
  • Accountability at All Levels
  • Continuous Improvement

Key Requirements

  • High School Diploma
  • Up to 3 years of work experience
  • Previous customer service experience desired
  • Excellent interpersonal skills
  • Excellent communication skills
  • Excellent organizational skills
  • Intermediate Microsoft Office skills
  • Ability to learn Dealership Management System
  • Ability to understand and follow instructions
  • Ability to communicate effectively
  • Regular and predictable attendance
  • Scheduled shifts may include evenings, weekends, and holidays
  • Ability to read and comprehend instructions
  • Ability to add, subtract, multiply and divide
  • Ability to apply common sense understanding
  • Ability to deal with standardized situations

Work Rights

Not specified

Tailored Resume

Cover Letter