Customer Satisfaction Supervisor

Suburbanhonda

Medford, OR, US
Base: $50,000-75,000; bonus/equity: not specified;...
Customer service team management
Customer escalation resolution
Performance tracking and optimization
Driveway is the digital retail arm of Lithia & Driveway, blending technology and human touch to deliver a smarter, smoother car buying experience

Job Summary

  • Driveway is the digital retail arm of Lithia & Driveway, blending technology and human touch to deliver a smarter, smoother car buying experience.
  • The Customer Satisfaction Supervisor leads a team focused on delivering unparalleled customer experience and maintaining exceptional customer resolution post-purchase.
  • The company offers competitive pay, comprehensive medical, dental, and vision plans, paid holidays and PTO, 401(k), employee stock purchase plan, and wellness programs.

Matching Summary

Driveway is the digital retail arm of Lithia & Driveway, blending technology and human touch to deliver a smarter, smoother car buying experience.

Salary

Base: $50,000-75,000; Bonus/Equity: Not specified; Benefits: Competitive pay, Medical, Dental, Vision, PTO, 401(k), Employee Stock Purchase Plan

Skills & Requirements

Must-have

  • Customer service team management
  • Customer escalation resolution
  • Performance tracking and optimization
  • Cross-team collaboration
  • CRM and ERP data management

Nice-to-have

  • Process optimization and continuous improvement
  • Strategic thinking and big picture focus
  • Strong client-facing communication
  • Change agent and adaptability
  • Team motivation and positive culture

Key Requirements

  • High School diploma or Equivalent
  • 3-5+ years Customer Service Leadership
  • Exceptional written and verbal communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter