Not specified; benefits: free access to aia vitali...
3d onsite
Previous customer service experience
Contact centre or claims environment experience
Exceptional communication skills
The role involves delivering high-quality service across member servicing functions including contact centre operations, ancillary claims, administration, and complaints handling
Job Summary
The role involves delivering high-quality service across member servicing functions including contact centre operations, ancillary claims, administration, and complaints handling.
AIA Health is an award-winning provider rated #1 Best Health Insurance Provider for 2022-2025, offering members increased benefits through the AIA Vitality program.
Employees enjoy flexible working arrangements with 3 days in office and 2 days WFH, plus up to 4 additional leave days per year.
Matching Summary
The role involves delivering high-quality service across member servicing functions including contact centre operations, ancillary claims, administration, and complaints handling.
Salary
Not specified; Benefits: Free access to AIA Vitality rewards up to $760; Additional leave days up to 4 per year
Skills & Requirements
Must-have
Previous customer service experience
Contact centre or claims environment experience
Exceptional communication skills
Time management and problem-solving skills
Ability to work in fast-paced environment
Nice-to-have
PHI experience desirable
Proficiency in HAMBS and e5 systems
Continuous improvement mindset
Intermediate MS Office skills
Key Requirements
Previous experience in customer service or contact centre