Primary location base pyy range: $99,800 usd - $14...
Fully remote
Enterprise saas solutions support
Customer success or account management
Ai-powered solutions alignment
Partner with enterprise and strategic clients to provide exceptional service for onboarding, training, ongoing support, and renewal/expansions
Job Summary
Partner with enterprise and strategic clients to provide exceptional service for onboarding, training, ongoing support, and renewal/expansions.
Collaborate closely with clients to understand their business goals and align AI-powered solutions to help achieve those objectives.
The company offers trust to take risks, tools to grow, skills to develop, and the support of a company invested in you for the long haul.
Matching Summary
Partner with enterprise and strategic clients to provide exceptional service for onboarding, training, ongoing support, and renewal/expansions.
Salary
Primary Location Base Pay Range: $99,800 USD - $149,600 USD; Additional US Location(s) Base Pay Range: $90,300 USD - $160,400 USD; Bonus/Equity/Benefits: May be eligible for bonus plan, commission/bonus, and stock grants.
Skills & Requirements
Must-have
Enterprise SaaS solutions support
Customer success or account management
AI-powered solutions alignment
Product expertise and subject matter
Global cross-functional team collaboration
Nice-to-have
Sun-drenched optimism and drive
Courageous collaborators
Curious minds
Empathy and shared enthusiasm
Bold ideas and genuine care
Key Requirements
4+ years customer success or account management
4+ years enterprise SaaS solutions support/implementation
4+ years technical understanding of complex software ecosystems
4+ years educating clients on products and providing training