ADC Technical Customer Service Specialist , Amazon Dedicate Cloud (ADC) Customer Service
Amazon
Herndon, VA, US
Not specified; not specified; not specified
On-site
Us intelligence community cloud solutions
Aws ec2 and s3 application architecture
Security best practices for servers and networks
Amazon is seeking an ADC Technical Customer Service Specialist to support U.S. Intelligence Community agencies by implementing cloud computing solutions and resolving technical issues. The ideal candidate will have a strong understanding of AWS services, excellent consultative skills, and must possess a TS/SCI security clearance with polygraph
Job Summary
This role involves helping U.S. Intelligence Community agencies implement innovative cloud computing solutions using AWS technologies.
The specialist will act as the voice of the customer, addressing complex account and billing issues while providing deep dive analysis on usage patterns.
Candidates must possess an active TS/SCI security clearance with polygraph to work with government agencies.
Matching Summary
Match Score: 85
Amazon is seeking an ADC Technical Customer Service Specialist to support U.S. Intelligence Community agencies by implementing cloud computing solutions and resolving technical issues. The ideal candidate will have a strong understanding of AWS services, excellent consultative skills, and must possess a TS/SCI security clearance with polygraph.
Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
US Intelligence Community cloud solutions
AWS EC2 and S3 application architecture
Security best practices for servers and networks
Deep dive problem resolution skills
Enterprise account and billing expertise
Nice-to-have
Consultative and leadership skills
Global team collaboration experience
Innovative solution development mindset
Customer-centric communication style
Key Requirements
Active TS/SCI security clearance with polygraph
Must be a US Citizen
Experience with AWS services like EC2 and S3
Knowledge of enterprise account and billing systems