Senior Customer Success Specialist, Connect Specialty Sales

Amazon

Atlanta, GA, US
Not specified; not specified; not specified
On-site
Enterprise sales experience in ccaas
Contact center as a service expertise
C-level stakeholder engagement skills
Amazon is seeking a Senior Customer Success Specialist for its AWS Connect service in Atlanta, GA. The role involves acting as a strategic advisor for enterprise customers, driving adoption of CCaaS solutions, and enhancing customer experience through innovative technology

Job Summary

  • The role serves as a strategic advisor to customers, helping them innovate and optimize their contact center through the adoption of Amazon Connect capabilities.
  • Candidates will engage with C-level stakeholders to understand value propositions and develop account plans to meet annual revenue targets.
  • AWS offers an inclusive team culture with mentorship opportunities, career growth resources, and a focus on work-life harmony.

Matching Summary

Match Score: 85

Amazon is seeking a Senior Customer Success Specialist for its AWS Connect service in Atlanta, GA. The role involves acting as a strategic advisor for enterprise customers, driving adoption of CCaaS solutions, and enhancing customer experience through innovative technology.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • Enterprise sales experience in CCaaS
  • Contact Center as a Service expertise
  • C-level stakeholder engagement skills
  • SaaS solution consulting background
  • Cross-functional team leadership

Nice-to-have

  • Passion for customer experience advocacy
  • Experience with generative AI capabilities
  • Background in telecommunications or VoIP
  • Strong problem-solving abilities
  • Ability to drive global business scale

Key Requirements

  • Enterprise sales or consulting experience
  • Experience with SaaS solutions like CRM/ERP
  • Proven track record in customer success management

Work Rights

Not specified

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