Technical Representative

Generac Power Systems Inc

South Burlington, VT, US
Base: $17.50 ph; bonus/equity: eligible for variab...
Onsite
Answer incoming customer calls
Basic computer skills required
High school diploma or ged
Generac Power Systems, through its DR Power division, is seeking a Technical Representative in South Burlington, VT. The role involves providing customer service and technical support for their outdoor power equipment products, requiring minimal experience and a strong willingness to learn

Job Summary

  • The role involves answering customer calls, listening actively, and making parts and sales suggestions based on discovered needs.
  • Employees must adhere to strict call handling standards including average call length, hold time, and schedule adherence.
  • The position offers a comprehensive benefit package including medical, dental, vision, life insurance, and a 401(k) retirement plan.

Matching Summary

Match Score: 80

Generac Power Systems, through its DR Power division, is seeking a Technical Representative in South Burlington, VT. The role involves providing customer service and technical support for their outdoor power equipment products, requiring minimal experience and a strong willingness to learn.

Salary

Base: $17.50 per hour; Bonus/Equity: Eligible for variable short-term and long-term incentives; Benefits: Medical, dental, vision, life, disability, FSA, HSA, PTO, holidays, 401(k)

Skills & Requirements

Must-have

  • Answer incoming customer calls
  • Basic computer skills required
  • High School Diploma or GED

Nice-to-have

  • Desire to learn mechanical aspects
  • Excellent verbal communication skills
  • Sales and upselling skills

Key Requirements

  • High School Diploma/GED or equivalent
  • 0-3 months of customer service or mechanical experience
  • Ability to lift up to 25 pounds occasionally

Work Rights

Not specified

Tailored Resume

Cover Letter