Principal, Voc Solutions Portfolio

Mygenesysbenefits

Remote, US
Base: $163,100.00 - $286,900.00; bonus/equity: com...
Fully remote
Voc service offering design
Portfolio management and optimization
Go-to-market strategy development
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees

Job Summary

  • Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees.
  • This role owns offer architecture, portfolio effectiveness, and go-to-market strategy—ensuring services are clearly defined, differentiated, positioned for success, deliver high customer value, and achieve growth.
  • The company offers medical, dental, vision insurance, flexible work schedules, career growth opportunities, and a 401(k) matching program.

Matching Summary

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees.

Salary

Base: $163,100.00 - $286,900.00; Bonus/Equity: Commission or performance-based bonus opportunities possible; Benefits: Medical, Dental, Vision, Telehealth, 401(k) matching, flexible work schedules

Skills & Requirements

Must-have

  • VoC service offering design
  • Portfolio management and optimization
  • Go-to-market strategy development
  • Customer experience expertise
  • Cross-functional collaboration
  • B2B advisory services
  • Remote work within US

Nice-to-have

  • Strategic thinking and commercial mindset
  • Experience with SaaS and contact centers
  • Ability to drive results without direct authority
  • Strong executive communication skills
  • Value proposition development
  • Scalable service delivery design

Key Requirements

  • 8–12+ years professional advisory experience
  • Experience in CX, VoC, SaaS or contact center environments
  • Proven track record in service offering commercialization
  • Strong go-to-market strategy experience
  • Portfolio performance analysis skills
  • Executive communication and cross-functional influence

Work Rights

Must be authorized to work in the US

Tailored Resume

Cover Letter