After Hours Optimiser

nbn

Rotating night shifts (7pm-7am, monday-friday, weekends as needed)
After hours coordination
Real-time jeopardy management
Technician query response
The After Hours Optimiser role at nbn involves ensuring the smooth delivery of field operations during non-business hours, emphasizing customer care and technician safety. The position requires strong planning and communication skills, ideally within a telecommunications setting, and offers a permanent, full-time opportunity in a supportive and inclusive workplace

Job Summary

  • You will play a vital role in supporting the safe, smooth and customer centred delivery of field operations outside standard business hours.
  • You will oversee the coordination of technicians and work orders during evenings, nights and weekends, ensuring high priority appointments, regulatory commitments and critical customer needs are met with care and reliability.
  • You will support the wellbeing and safety of field technicians by conducting HSE checkpoints, managing handovers and guiding teams through potential risks such as severe weather or unplanned outages.

Matching Summary

Match Score: 85

The After Hours Optimiser role at nbn involves ensuring the smooth delivery of field operations during non-business hours, emphasizing customer care and technician safety. The position requires strong planning and communication skills, ideally within a telecommunications setting, and offers a permanent, full-time opportunity in a supportive and inclusive workplace.

Skills & Requirements

Must-have

  • After hours coordination
  • Real-time jeopardy management
  • Technician query response
  • Stakeholder communication
  • HSE checkpoints
  • Risk management

Nice-to-have

  • Composed and attentive
  • Collaborative approach
  • Managing competing priorities
  • Warm and clear communication
  • Creating structure in dynamic situations

Key Requirements

  • Full working rights in Australia
  • Experience in planning, scheduling or dispatch
  • Working knowledge of nbn network
  • Understanding of service activation and assurance processes

Work Rights

Full working rights in Australia

Tailored Resume

Cover Letter