Philippines Operations Leader

TheCignaGroup LLC

Philippines
Base: 180,000 - 300,000 usd / yearly; bonus/equity...
On-site
Develop and execute operations strategy
Oversee new site setup and operationalization
Enhance efficiency and productivity
The Cigna Group is seeking an Operations Leader for its new site in the Philippines, responsible for developing and executing an operations strategy aligned with enterprise objectives. The role requires an experienced leader with a strong background in operations management, particularly in call center environments, who is willing to relocate for a 3-4 year expatriate assignment

Job Summary

  • The Operations Lead for the Philippines site is responsible for developing and executing a comprehensive operations strategy that aligns with enterprise-wide objectives.
  • This role involves formulating and implementing policies and outcomes, developing new operational procedures, and continuously enhancing existing processes to achieve optimal efficiency.
  • The Operations Lead will also translate objectives into actionable plans with a medium- to long-term view, ensuring that the operations function is streamlined and effective.

Matching Summary

Match Score: 85

The Cigna Group is seeking an Operations Leader for its new site in the Philippines, responsible for developing and executing an operations strategy aligned with enterprise objectives. The role requires an experienced leader with a strong background in operations management, particularly in call center environments, who is willing to relocate for a 3-4 year expatriate assignment.

Salary

Base: 180,000 - 300,000 USD / yearly; Bonus/Equity: annual bonus and long term incentive plan; Benefits: medical, vision, dental, well-being and behavioral health programs, 401(k), company paid life insurance, tuition reimbursement, 18 days PTO, paid holidays

Skills & Requirements

Must-have

  • Develop and execute operations strategy
  • Oversee new site setup and operationalization
  • Enhance efficiency and productivity
  • Monitor KPIs and prepare reports
  • Optimize resource allocation
  • Foster positive workplace culture

Nice-to-have

  • Align with enterprise-wide objectives
  • Continuous improvement focus
  • Data-driven decision making
  • Cross-functional collaboration
  • Build leadership talent

Key Requirements

  • Bachelor’s degree in Business Administration, Management, or related field
  • Minimum of 10 years in operations management
  • At least 5 years in a leadership role
  • Experience leading large teams (1,000+ FTEs)
  • Willingness to relocate to Manila, Philippines for 3-4 years

Work Rights

Not specified

Tailored Resume

Cover Letter