Job Summary

• The Ohio State University Medical Center is committed to enhancing the quality of care provided to patients and families.
• This position supports the development, implementation and coordination of programs and services that promote positive patient relations and patient/family satisfaction including promoting customer service behaviors and Service Plus skills.
• The Patient Representative utilizes interpersonal, diplomacy, and conflict management skills, and service recovery approaches to respond to family and visitor concerns.

Matching Summary

Skills & Requirements

Key Requirements

• 1 year clinical or critical care experience
• Evidence of customer service training
• Highly refined interpersonal skills
• Conflict resolution and problem solving
• Program planning experience
• Verbal and written communication skills

Work Rights