Director, Customer Service (call Center Environment) #4767
Grail
Durham, NC, United States
Not specified; not specified; not specified
Hybrid (minimum 40% on-site)
Executive-level leadership experience
Call center operational direction
Multi-team regional oversight
Grail is seeking a Director of Customer Service to lead its call center operations in Durham, NC. The role involves strategic leadership to enhance customer service and satisfaction while aligning with corporate objectives, offering a flexible work arrangement
Job Summary
The Director provides executive-level leadership for the customer service organization to deliver world-class service.
This role oversees multiple teams and regions while ensuring strategies align with corporate objectives to drive customer loyalty.
The position offers a flexible work arrangement requiring a minimum of 40% on-site presence at the Durham, North Carolina office.
Matching Summary
Match Score: 85
Grail is seeking a Director of Customer Service to lead its call center operations in Durham, NC. The role involves strategic leadership to enhance customer service and satisfaction while aligning with corporate objectives, offering a flexible work arrangement.