Customer Service Manager

KLA

Taoyuan, Taiwan
Customer retention management
Warranty and rma process management
Operational process analysis
KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem, investing 15% of sales back into R&D to accelerate the delivery of tomorrow’s electronic devices

Job Summary

  • KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem, investing 15% of sales back into R&D to accelerate the delivery of tomorrow’s electronic devices.
  • The Customer Service Manager provides strategic leadership for delivering pre- and post-sales services, leads customer retention efforts, and manages warranty and return materials authorization processes.
  • KLA offers a competitive, family friendly total rewards package and is committed to an inclusive environment while being an equal opportunity employer.

Matching Summary

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem, investing 15% of sales back into R&D to accelerate the delivery of tomorrow’s electronic devices.

Skills & Requirements

Must-have

  • Customer retention management
  • Warranty and RMA process management
  • Operational process analysis
  • Customer-facing role experience
  • Cross-functional liaison coordination

Nice-to-have

  • Strategic leadership skills
  • Training needs assessment
  • Productivity and operational excellence
  • Flexible service portfolio management

Key Requirements

  • 2-3 years customer-facing management experience
  • Support organization management experience

Work Rights

Not specified

Tailored Resume

Cover Letter