Manager, Member Services

Maven Clinic

Remote, United States
Base: $106,000 - $115,000 py; bonus/equity: stock ...
Remote
5-7 years customer service operations experience
3+ years managing teams of 10+ people
2+ years resolving complex fertility billing issues
Maven Clinic is seeking a Manager of Member Benefit Services to lead a team of Member Services Representatives, focusing on fertility benefits and complex billing issues. The role requires a strong background in customer service operations and team management, particularly in the fertility sector, and offers a competitive salary along with a flexible, supportive work environment

Job Summary

  • Maven Clinic is seeking a Manager to lead a team of 10+ Member Services Representatives with deep expertise in fertility benefits.
  • The role involves acting as the primary escalation point for complex financial and billing issues while fostering a culture of empathetic care.
  • Candidates will drive operational efficiency by defining processes, analyzing performance metrics, and collaborating cross-functionally across the organization.

Matching Summary

Match Score: 85

Maven Clinic is seeking a Manager of Member Benefit Services to lead a team of Member Services Representatives, focusing on fertility benefits and complex billing issues. The role requires a strong background in customer service operations and team management, particularly in the fertility sector, and offers a competitive salary along with a flexible, supportive work environment.

Salary

Base: $106,000 - $115,000 per year; Bonus/Equity: Stock options included; Benefits: Employer-covered health, dental, insurance, and inclusive platform access

Skills & Requirements

Must-have

  • 5-7 years customer service operations experience
  • 3+ years managing teams of 10+ people
  • 2+ years resolving complex fertility billing issues
  • Experience with insurance coverage and reimbursement
  • Direct experience with fertility patients

Nice-to-have

  • Experience in fast-paced startup environment
  • Zendesk platform proficiency
  • Prior payments management experience
  • Spanish verbal and written fluency
  • Remote team management experience

Key Requirements

  • Bachelor's degree or equivalent experience
  • Active work authorization in the US
  • Strong track record of mentoring and coaching
  • Data-driven decision-making ability

Work Rights

Must have active work authorization in the US

Tailored Resume

Cover Letter