The role is responsible for maintaining customer satisfaction throughout the dealership by addressing concerns and resolving issues between customers and the sales or service departments
Job Summary
The role is responsible for maintaining customer satisfaction throughout the dealership by addressing concerns and resolving issues between customers and the sales or service departments.
Employees must follow up with customers via telephone and mailings before purchase, after purchase, and after service to ensure high CSI scores.
The position requires adherence to core values such as Servant Leadership, Integrity, and Commitment to Customer Enthusiasm while working in a team-oriented office environment.
Matching Summary
The role is responsible for maintaining customer satisfaction throughout the dealership by addressing concerns and resolving issues between customers and the sales or service departments.
Skills & Requirements
Must-have
Excellent interpersonal communication skills
Advanced Microsoft Office proficiency
Valid driver's license required
Nice-to-have
Previous customer service experience desired
Demonstrates servant leadership values
Ability to work flexible shifts including weekends