Base: n/a; bonus/equity: not specified; benefits: ...
Lean six sigma methodologies
Process improvement initiatives
Operational data analysis
Lead continuous improvement initiatives and drive operational excellence within shared services operations to enhance service delivery and optimize processes
Job Summary
Lead continuous improvement initiatives and drive operational excellence within shared services operations to enhance service delivery and optimize processes.
Analyze operational data to identify trends, gaps, and opportunities for improvement, collaborating with cross-functional teams to implement best practices.
Monitor and report on the impact of business excellence initiatives using KPIs and dashboards, supporting client audits and ensuring compliance.
Matching Summary
Lead continuous improvement initiatives and drive operational excellence within shared services operations to enhance service delivery and optimize processes.
Salary
Base: N/A; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Lean Six Sigma methodologies
process improvement initiatives
operational data analysis
client expectations and SLAs
standardization and automation
continuous improvement tools
Nice-to-have
US healthcare insurance industry experience
analytical and problem-solving skills
process mapping and root cause analysis
performance metrics proficiency
stakeholder management skills
driving change across teams
Key Requirements
Bachelor's degree in business administration, Operations Management, Industrial Engineering, or related field
Lean Six Sigma certification (Green Belt or Black Belt preferred)
5+ years of experience in business process improvement, operational excellence, or quality management within BPO or shared services
Proven track record of leading cross-functional improvement initiatives