Customer Care Leader

Barclays

Northampton, United Kingdom
Leadership experience
Performance management
Analytical approach
Lead and develop a highly engaged team, pioneering an omni channel experience to achieve consistently excellent customer outcomes

Job Summary

  • Lead and develop a highly engaged team, pioneering an omni channel experience to achieve consistently excellent customer outcomes.
  • Build and maintain your team’s capability to deliver excellent customer outcomes through identifying, understanding, and meeting customer needs.
  • Create an empowering environment, bringing together and supporting a community of colleagues who care about Customers, Colleagues and Outcomes.

Matching Summary

Lead and develop a highly engaged team, pioneering an omni channel experience to achieve consistently excellent customer outcomes.

Skills & Requirements

Must-have

  • Leadership experience
  • Performance management
  • Analytical approach
  • Strong communication skills
  • Stakeholder management
  • Customer service excellence

Nice-to-have

  • Business Banking experience
  • KYC experience
  • Building deeper customer relationships
  • Empowering environment

Key Requirements

  • Leadership experience
  • Performance management experience
  • Attention to detail
  • Analytical skills
  • Strong communication skills
  • Stakeholder management and relationship building

Work Rights

Not specified

Tailored Resume

Cover Letter