Analista Soportetécnico En Redes E Infraestructura

ticketmaster.co.th

Venustiano Carranza, Mexico
On-site
Network and communication support
First and second level technical support
Snmp monitoring tools
Ticketmaster is seeking a Technical Support Analyst in Networks and Infrastructure to ensure the stability and functionality of their technological infrastructure for live events. The role involves diagnosing and resolving technical incidents, maintaining network services, and collaborating with various teams

Job Summary

  • The mission is to guarantee the optimal functioning of technological services that enable Ticketmaster's daily operations nationwide.
  • Responsibilities include diagnosing, attending, and resolving incidents related to network infrastructure, communications, systems, and computer equipment.
  • The team is responsible for ensuring the continuity and stability of all technological infrastructure that makes the experience of selling and accessing live events possible.

Matching Summary

Match Score: 85

Ticketmaster is seeking a Technical Support Analyst in Networks and Infrastructure to ensure the stability and functionality of their technological infrastructure for live events. The role involves diagnosing and resolving technical incidents, maintaining network services, and collaborating with various teams.

Skills & Requirements

Must-have

  • Network and communication support
  • First and second level technical support
  • SNMP monitoring tools
  • Help Desk / Service Desk / NOC experience
  • Salesforce ticket tracking

Nice-to-have

  • Collaborative team player
  • Integrity and quality focus
  • Analytical and preventive thinking
  • Assertive communication skills
  • Ability to work under pressure
  • Continuous learning mindset

Key Requirements

  • Minimum 1 year of experience in wired and wireless network and communication support
  • 3 years of experience in first and second level technical support
  • Licenciatura or Ingeniería in Systems, Telecommunications, or Networks

Work Rights

Not specified

Tailored Resume

Cover Letter