Service Operations Team Leader I

Vanderlande UK

Saronno, ,
Operational leadership and planning
Coordination of technical teams and external partners
Monitoring sla and operational kpis
The Service Operations Team Leader is responsible for the day-to-day operational leadership of service contracts, ensuring continuity of service, coordination of resources, compliance with SLAs and operational relationship with the customer

Job Summary

  • The Service Operations Team Leader is responsible for the day-to-day operational leadership of service contracts, ensuring continuity of service, coordination of resources, compliance with SLAs and operational relationship with the customer.
  • The role involves planning operational and maintenance activities, managing shifts and training technical teams, and supervising technicians and external partners.
  • The position requires analysis of performance metrics such as MTTR and MTBF, managing customer escalations, and promoting safety and compliance within the operations team.

Matching Summary

The Service Operations Team Leader is responsible for the day-to-day operational leadership of service contracts, ensuring continuity of service, coordination of resources, compliance with SLAs and operational relationship with the customer.

Skills & Requirements

Must-have

  • Operational leadership and planning
  • Coordination of technical teams and external partners
  • Monitoring SLA and operational KPIs
  • Customer escalation and relationship management
  • Knowledge of automated system functioning
  • Microsoft Office proficiency

Nice-to-have

  • English language skills
  • Problem solving and decision making
  • Effective communication
  • Promotion of safety culture
  • Collaboration with safety and employer representatives

Key Requirements

  • General knowledge of automated systems
  • Understanding of maintenance processes
  • Excellent Microsoft Office skills
  • English language skills considered a plus

Work Rights

Not specified

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