Itsm Incident, Problem, And Service Request Fulfilment Manager

DXC Technology UK

Brindabella Business Park, ACT, Australia
Itsm incident management
Problem management
Service request fulfilment
The ITSM Incident, Problem, and Service Request Fulfilment Manager will be responsible for managing and overseeing the incident, problem, and service request management processes within the IT Service Management (ITSM) framework

Job Summary

  • The ITSM Incident, Problem, and Service Request Fulfilment Manager will be responsible for managing and overseeing the incident, problem, and service request management processes within the IT Service Management (ITSM) framework.
  • Continuously assess and improve the team’s ITSM processes to increase operational efficiency, streamline workflows, and enhance customer experience.
  • DXC Technology prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances.

Matching Summary

The ITSM Incident, Problem, and Service Request Fulfilment Manager will be responsible for managing and overseeing the incident, problem, and service request management processes within the IT Service Management (ITSM) framework.

Skills & Requirements

Must-have

  • ITSM incident management
  • problem management
  • service request fulfilment
  • SIAM internal processes
  • Service Level Agreements (SLAs)

Nice-to-have

  • driving Root Cause Analysis
  • improving customer satisfaction
  • fostering an inclusive environment
  • in-person collaboration with flexibility

Key Requirements

  • 2+ years in ITSM
  • ITIL and ITSM best practices knowledge
  • ITIL certification preferred
  • Australian citizenship
  • Minimum NV1 security clearance

Work Rights

Australian citizenship required

Tailored Resume

Cover Letter