Harris Novum is seeking a Technical Support Representative with SQL experience to enhance customer support operations in a fully remote environment. The ideal candidate will possess strong technical troubleshooting skills, a customer-focused approach, and the ability to manage multiple cases effectively
Job Summary
This role plays a critical part in delivering timely and effective support to customers while preventing prolonged resolution times.
The position involves responding to inbound support requests via phone, chat, and email while using remote access tools to diagnose issues.
Candidates will benefit from a fully remote work setup within a stable and growing organization offering long-term career opportunities.
Matching Summary
Match Score: 85
Harris Novum is seeking a Technical Support Representative with SQL experience to enhance customer support operations in a fully remote environment. The ideal candidate will possess strong technical troubleshooting skills, a customer-focused approach, and the ability to manage multiple cases effectively.
Skills & Requirements
Must-have
Strong problem solving skills
Excellent verbal and written communication
Ability to manage multiple cases
Nice-to-have
Experience in technical or application support roles
Supporting healthcare software or SaaS products
Comfortable working in remote environment
Key Requirements
Basic understanding of Microsoft Windows environments
Professional customer focused attitude
Comfort working in fast paced team oriented remote environment