The Application Specialist is responsible for engaging with customers and internal stakeholders to investigate and resolve service requests, ensuring timely resolution of issues, clear documentation, and strong communication
Job Summary
The Application Specialist is responsible for engaging with customers and internal stakeholders to investigate and resolve service requests, ensuring timely resolution of issues, clear documentation, and strong communication.
Key responsibilities include providing high-quality customer service and technical application support, investigating and replicating reported defects, and troubleshooting issues for existing applications.
Benefits include flexible work options, learning and development programs, a supportive team culture, and opportunities to work across departments in a purpose-driven company.
Matching Summary
The Application Specialist is responsible for engaging with customers and internal stakeholders to investigate and resolve service requests, ensuring timely resolution of issues, clear documentation, and strong communication.
Skills & Requirements
Must-have
customer service
technical application support
service desk ticketing system
business and non-functional requirements
application performance
customer satisfaction
Nice-to-have
fast-paced technical support environment
proactive and collaborative team player
customer-focused
integrity, tact, diplomacy, and empathy
Key Requirements
Degree or tertiary qualification in Information Technology, Business Administration, Applied Science, or a related discipline
Experience in application support or technical support environments