Configurator

Merkle, a dentsu company

Copenhagen, Denmark
Hybrid
Atlassian platform experience
Service desk leadership
Incident management skills
This role is central to building a Service Desk that clients trust and teams can scale with

Job Summary

  • This role is central to building a Service Desk that clients trust and teams can scale with.
  • You will lead the day-to-day operation and continuous improvement of a client-facing Service Desk.
  • The company offers a collaborative culture with clear opportunities for professional growth.

Matching Summary

This role is central to building a Service Desk that clients trust and teams can scale with.

Skills & Requirements

Must-have

  • Atlassian platform experience
  • service desk leadership
  • incident management skills

Nice-to-have

  • excellent communication skills
  • client onboarding experience
  • team development

Key Requirements

  • strong experience in service desk management
  • hands-on experience with Jira Service Management
  • strong organisational and coordination skills

Work Rights

Not specified

Tailored Resume

Cover Letter