Base: $20 - $28 ph; bonus/equity: not specified; b...
Hybrid (onsite: mondays, tuesdays, and thursdays; remote: wednesdays and fridays)
Customer communication via phone and email
Data entry into salesforce and lims
Collaboration with clinical laboratory teams
Guardant Health is seeking a Client Service Associate to provide exceptional support to clients and patients in a remote role. The position requires strong communication skills, experience in healthcare, and a background in biological sciences, with responsibilities including handling inquiries and collaborating with internal teams to improve client services
Job Summary
Guardant Health is a leading precision oncology company focused on improving patient outcomes through advanced testing and AI analytics.
The Client Service Associate plays a crucial role in delivering exceptional support to clients and patients while collaborating cross-functionally to develop scalable solutions.
The position offers a primarily remote work model with defined in-office days for employees living near Guardant facilities, promoting work-life balance and team connectivity.
Matching Summary
Match Score: 85
Guardant Health is seeking a Client Service Associate to provide exceptional support to clients and patients in a remote role. The position requires strong communication skills, experience in healthcare, and a background in biological sciences, with responsibilities including handling inquiries and collaborating with internal teams to improve client services.
Salary
Base: $20 - $28 per hour; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Customer communication via phone and email
Data entry into Salesforce and LIMS
Collaboration with clinical laboratory teams
Problem solving for escalated customer issues
Ability to multitask in fast-paced environment
Use of Microsoft Office and CRM software
Nice-to-have
Bilingual English/Spanish skills
Flexibility with working hours
Remote work with occasional travel
Team-oriented and professional communication
Adaptability to changing procedures
Key Requirements
4 year degree in Biological Sciences or similar preferred
2+ years customer experience in pharma, biotech or healthcare