Program Delivery Lead – Patient Experience Survey Operations

CarePlus Health Plans Inc

Base: $115,200 - $158,400 py; bonus: eligible for ...
Hybrid
7 years program delivery or operations experience
Strong vendor and stakeholder management skills
Experience with complex software products
CarePlus Health Plans Inc. is seeking a Program Delivery Lead for Patient Experience Survey Operations, responsible for overseeing the operational health and stability of their patient experience survey program. The ideal candidate will manage vendor relationships, ensure compliance and data integrity, and drive continuous improvement across the survey lifecycle

Job Summary

  • The Program Delivery Lead owns the end-to-end operational health and stability of Humana's patient experience survey program, ensuring consistent and compliant execution.
  • This role drives day-to-day operations by monitoring performance, managing vendor delivery, and proactively mitigating risks that could affect data integrity and regulatory compliance.
  • Humana offers competitive benefits including medical, dental, vision, 401(k) retirement savings, and paid time off to support whole-person well-being.

Matching Summary

Match Score: 85

CarePlus Health Plans Inc. is seeking a Program Delivery Lead for Patient Experience Survey Operations, responsible for overseeing the operational health and stability of their patient experience survey program. The ideal candidate will manage vendor relationships, ensure compliance and data integrity, and drive continuous improvement across the survey lifecycle.

Salary

Base: $115,200 - $158,400 per year; Bonus: Eligible for incentive plan based on company/individual performance; Benefits: Medical, dental, vision, 401(k), paid time off, disability, life insurance

Skills & Requirements

Must-have

  • 7 years program delivery or operations experience
  • Strong vendor and stakeholder management skills
  • Experience with complex software products
  • Operational metrics and service level management
  • Risk controls and compliance adherence

Nice-to-have

  • Continuous improvement mindset for scalability
  • Experience in healthcare or regulated environments
  • Ability to translate insights for executive communication
  • Comfort navigating matrixed enterprise environments
  • Knowledge of Medicare CAHPS and HOS surveys

Key Requirements

  • Bachelor's degree in business, computer science, design, math, or IT
  • Minimum 7 years of program delivery or operations experience
  • Demonstrated success managing vendors and cross-functional teams

Work Rights

Not specified

Tailored Resume

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