Account Manager

Vroom

Not specified (assumed hybrid or onsite based on industry norms)
Knowledge of fdcpa standards and state laws
1 year collections experience
High school diploma required
The Account Manager position at Vroom involves collecting payments on overdue accounts through calls and skip-tracing techniques. The ideal candidate should have experience in collections, strong communication skills, and adaptability to handle various customer situations

Job Summary

  • The Account Manager is responsible for collecting on charge-off accounts by making and receiving calls using the company's eight steps to a successful collection call.
  • This role requires performing skip-tracing techniques, locating customers using credit bureau information, and setting up repayment plans or processing modifications.
  • Employees must adhere to federal and state laws dealing with debt collection while promoting a positive work environment focused on SPEED values.

Matching Summary

Match Score: 75

The Account Manager position at Vroom involves collecting payments on overdue accounts through calls and skip-tracing techniques. The ideal candidate should have experience in collections, strong communication skills, and adaptability to handle various customer situations.

Skills & Requirements

Must-have

  • Knowledge of FDCPA standards and state laws
  • 1 Year Collections experience
  • High school diploma required

Nice-to-have

  • Auto-dialer experience a plus
  • Ability to maintain composure with irate customers
  • Proficient in MS Office and TLO databases

Key Requirements

  • High school diploma
  • 1 Year Collections experience
  • Knowledge of FDCPA standards

Work Rights

Not specified

Tailored Resume

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