Sr Business Process Analyst - Support Knowledge And Ai
Workday
Fully remote
Analyze knowledge usage and trends
Develop process documentation and sops
Integrate knowledge management systems
We are seeking a highly skilled, data-driven Business Process Analyst to join our Knowledge Management and Global Support Operations & Enablement teams, analyzing knowledge trends, identifying areas for improvement, and driving process optimization initiatives
Job Summary
We are seeking a highly skilled, data-driven Business Process Analyst to join our Knowledge Management and Global Support Operations & Enablement teams, analyzing knowledge trends, identifying areas for improvement, and driving process optimization initiatives.
Your work days are brighter here. We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.
Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care.
Matching Summary
We are seeking a highly skilled, data-driven Business Process Analyst to join our Knowledge Management and Global Support Operations & Enablement teams, analyzing knowledge trends, identifying areas for improvement, and driving process optimization initiatives.
Skills & Requirements
Must-have
Analyze knowledge usage and trends
Develop process documentation and SOPs
Integrate knowledge management systems
Experience with AI chatbot/automated systems
Data analysis using pivot tables and Tableau
Proficiency in process mapping tools
Nice-to-have
Curious minds and courageous collaborators
Sun-drenched optimism and drive
Empathy and shared enthusiasm
Continuous learning and adaptability
Key Requirements
8+ years Business Process Analyst experience
5+ years knowledge management tools and KCS
2+ years SQL and data visualization
Bachelor's degree or equivalent experience
KCS and Lean Six Sigma certification highly desirable