Provide technical assistance and troubleshooting related to personal computer (PC) software & hardware and telecommunication services, including connectivity, to all LM and LMS employees, subcontractors, and affiliates
Job Summary
Provide technical assistance and troubleshooting related to personal computer (PC) software & hardware and telecommunication services, including connectivity, to all LM and LMS employees, subcontractors, and affiliates.
Thoroughly and accurately document all activity in the organization’s trouble-ticketing system.
Offerings include: Health, dental, and vision insurance, Paid time off and holidays, Retirement benefits (including 401(k) matching), Educational reimbursement, Parental leave, Employee stock purchase plan, Tax-saving options, Disability and life insurance, Pet insurance.
Matching Summary
Provide technical assistance and troubleshooting related to personal computer (PC) software & hardware and telecommunication services, including connectivity, to all LM and LMS employees, subcontractors, and affiliates.
Salary
$25.65; Not specified; Not specified
Skills & Requirements
Must-have
PC software and hardware troubleshooting
Telecommunication services support
Trouble-ticketing system documentation
End user training and assistance
Network operations and PC hardware knowledge
Microsoft Windows and Office suite
Nice-to-have
Powershell skills
Organizational excellence culture
Teamwork and collaboration
Accountability and ownership
Key Requirements
Associate degree in computer science or related field preferred