Product Support Specialist -ecommerce

Txcba

Fully remote
Experience in ecommerce
Technical troubleshooting expertise
Knowledge of payment gateways
You will be the friendly voice our business customers hear when they contact us

Job Summary

  • You will be the friendly voice our business customers hear when they contact us.
  • We support our customers to operate and grow their business through innovative payment solutions.
  • Join a growing eCommerce Product Team going through a massive digital transformation.

Matching Summary

You will be the friendly voice our business customers hear when they contact us.

Skills & Requirements

Must-have

  • Experience in eCommerce
  • Technical troubleshooting expertise
  • Knowledge of payment gateways
  • Excellent communication skills

Nice-to-have

  • Flexibility to work evenings and weekends
  • Passion for customer care
  • Ability to explain complex concepts simply

Key Requirements

  • Prior experience with card issuers
  • Strong focus on collaboration
  • Ability to manage high volume inquiries

Work Rights

Not specified

Tailored Resume

Cover Letter