Senior Zendesk Business Systems Analyst

Twilio

Ontario, Canada
Base: $99,760.00 - $124,700.00; bonus/equity: 12.5...
Remote
5+ years of zendesk experience
System design and configuration
Collaboration with cross-functional teams
Twilio is shaping the future of communications with innovative solutions

Job Summary

  • Twilio is shaping the future of communications with innovative solutions.
  • The role involves improving productivity for Customer Support and Operations teams.
  • Employees enjoy competitive pay, generous time off, and wellness benefits.

Matching Summary

Twilio is shaping the future of communications with innovative solutions.

Salary

Base: $99,760.00 - $124,700.00; Bonus/Equity: 12.50%; Benefits: Not specified

Skills & Requirements

Must-have

  • 5+ years of Zendesk experience
  • System design and configuration
  • Collaboration with cross-functional teams

Nice-to-have

  • Experience with Salesforce
  • Hands-on customer support experience
  • Proactive collaborator

Key Requirements

  • Zendesk Support Administrator Certification preferred
  • Familiarity with JIRA/Confluence/Google Suite
  • Excellent written and verbal communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter