Patient Access Representative-patient Access Emergency Room

Nationwide Children's Hospital

Main Campus, OH, United States
Excellent customer service skills
Accurate demographic and insurance information
Communicate differences to customer
The Patient Access Representative is responsible for greeting and registering patients, answering telephone calls, scheduling appointments, and pulling and filing medical charts when indicated

Job Summary

  • The Patient Access Representative is responsible for greeting and registering patients, answering telephone calls, scheduling appointments, and pulling and filing medical charts when indicated.
  • Provides excellent customer service to patients and families by applying best practices and standard operating procedures.
  • Screens registrations to ensure insurance pre-certification and physician referral requirements are met.

Matching Summary

The Patient Access Representative is responsible for greeting and registering patients, answering telephone calls, scheduling appointments, and pulling and filing medical charts when indicated.

Skills & Requirements

Must-have

  • Excellent customer service skills
  • Accurate demographic and insurance information
  • Communicate differences to customer
  • Open communication with departments
  • Ability to multi-task
  • Navigating current technology systems

Nice-to-have

  • Assisting in precepting new employees
  • Identifying self-pay patients

Key Requirements

  • High School Diploma or equivalent
  • One year of health care experience preferred
  • CPR certification required
  • Associate's Degree preferred

Work Rights

Not specified

Tailored Resume

Cover Letter