Coordenador De Operações - Psp E Sac

IQVIA UK

São Paulo, Brazil
Hybrid (4 days onsite at the iqvia office)
Patient support program (psp) coordination
Customer service (sac) coordination
Operational quality and performance
The job posting is for a Coordenador De Operações at IQVIA UK in São Paulo, Brazil. The role involves coordinating patient support programs and ensuring operational performance and client satisfaction

Job Summary

  • Coordinate operations from program implementation, ensuring quality, planning adherence, operational performance, and customer satisfaction for PSP and SAC programs.
  • Act as the operational liaison for the client, ensuring compliance with SLAs and scope, and supporting continuous process improvements.
  • The role requires a completed higher education in a health field, with a postgraduate degree being desirable, and experience in operational coordination and PSP.

Matching Summary

Match Score: 85

The job posting is for a Coordenador De Operações at IQVIA UK in São Paulo, Brazil. The role involves coordinating patient support programs and ensuring operational performance and client satisfaction.

Skills & Requirements

Must-have

  • Patient Support Program (PSP) coordination
  • Customer Service (SAC) coordination
  • Operational quality and performance
  • Client operational liaison
  • Service Level Agreement (SLA) compliance

Nice-to-have

  • Continuous process improvement
  • Organized and communicative profile
  • Analysis of indicators with quality focus

Key Requirements

  • Higher education in health field
  • Postgraduate degree desirable
  • Experience in operational coordination and PSP
  • Intermediate English desirable
  • Proficiency in Microsoft Office Suite

Work Rights

Not specified

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