Director, Customer Success

Runwise

New York, United States
Base: $150,000-$180,000 annually; bonus/equity: no...
On-site
7+ years customer success experience
Scaling cs team from $20m to $75m arr
Managing large building portfolios
This leadership role is responsible for scaling the Customer Success organization as Runwise expands across new markets and thousands of buildings

Job Summary

  • This leadership role is responsible for scaling the Customer Success organization as Runwise expands across new markets and thousands of buildings.
  • The successful candidate will manage a team of Customer Success Managers while ensuring customers achieve measurable energy savings through proactive monitoring.
  • Benefits include medical, dental, vision insurance, flexible PTO, hybrid work environment, and free in-office lunches on Wednesdays.

Matching Summary

This leadership role is responsible for scaling the Customer Success organization as Runwise expands across new markets and thousands of buildings.

Salary

Base: $150,000-$180,000 annually; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, HSA/FSA, Paid Parental Leave, Flexible PTO, 401K

Skills & Requirements

Must-have

  • 7+ years Customer Success experience
  • Scaling CS team from $20M to $75M ARR
  • Managing large building portfolios
  • Hardware + software or IoT experience
  • Building operational processes and playbooks

Nice-to-have

  • Strong relationship builder skills
  • Comfortable with technical systems
  • Analytical and operational mindset
  • Experience reducing carbon emissions
  • Tangible impact on energy savings

Key Requirements

  • 7+ years of Customer Success or account management experience
  • Experience scaling a success team from managing $20M ARR to $75M+ ARR
  • Bachelor's degree preferred but not required
  • Based in the New York City area

Work Rights

Not specified

Tailored Resume

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