3+ years in customer success or account management
Experience with saas or public safety industries
Strong written and verbal communication skills
This role involves guiding new customers through onboarding and ensuring seamless integration with Prepared's AI-powered emergency response platform
Job Summary
This role involves guiding new customers through onboarding and ensuring seamless integration with Prepared's AI-powered emergency response platform.
The position requires acting as the primary point of contact to maximize customer value, drive retention, and identify opportunities for upselling solutions.
Candidates will benefit from competitive compensation including equity, unlimited vacation, free One Medical membership, and a remote-first culture.
Matching Summary
This role involves guiding new customers through onboarding and ensuring seamless integration with Prepared's AI-powered emergency response platform.
Salary
Base: $70,000 - $75,000 per year; Bonus/Equity: Eligible for bonus targets and company equity grants; Benefits: Includes 401k, medical/dental/vision, FSA, One Medical membership, flexible PTO, and parental leave
Skills & Requirements
Must-have
3+ years in customer success or account management
Experience with SaaS or public safety industries
Strong written and verbal communication skills
Ability to translate complex concepts into actionable insights
Proven track record of fostering stakeholder relationships
Nice-to-have
Direct experience in the 911 space
Experience at a company supporting emergency call handling
Passion for improving public safety outcomes
Comfortable working in a fast-paced startup environment
Key Requirements
3+ years of relevant experience in customer success or account management
Background in SaaS or public safety sectors preferred