Not specified; not specified; 23 days' holiday (ri...
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Amazon connect configuration experience
Aws services including lambda and api gateway
Ux and service design in contact centres
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Capita is seeking an Operations AWS Senior UX Specialist to enhance their Citizen Contact Transformation Programme, focusing on optimizing user experiences within contact center services. The role involves working with Amazon Connect to create efficient digital journeys and collaborating with various teams to ensure compliance and service excellence.
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Job Summary
This role shapes how citizens and agents experience contact centre services through intuitive digital journeys at the intersection of Amazon Connect customisation and UX design.
You will bridge technical solution design and service optimisation to ensure scalable, compliant, and insight-driven end-to-end contact experiences across voice, chat, and AI channels.
The position offers a chance to influence a major transformation shaping the future of Capita's contact centre operations while gaining exposure to complex, high-profile change initiatives.
Matching Summary
Match Score: 75
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Capita is seeking an Operations AWS Senior UX Specialist to enhance their Citizen Contact Transformation Programme, focusing on optimizing user experiences within contact center services. The role involves working with Amazon Connect to create efficient digital journeys and collaborating with various teams to ensure compliance and service excellence.
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Salary
Not specified; Not specified; 23 days' holiday (rising to 27) with buy extra leave option; Paid volunteering day; Company pension; Life assurance; Cycle2work scheme; 15 weeks paid maternity/adoption/shared parental leave; Paternity pay of two weeks