Member Experience Manager

Eosfitness

Surprise, AZ, US
$18.50—$20.50 usd ph
On-site
Deliver best-in-class service
Address member concerns and feedback
Train and motivate front desk staff
EōS Fitness is seeking a Member Experience Manager to enhance customer service and member satisfaction at their Surprise, AZ location. The ideal candidate will have experience in customer service and leadership, with a focus on resolving member concerns and improving retention

Job Summary

  • EōS Fitness is seeking a dynamic and highly organized Member Experience Manager to support members and guests by delivering best-in-class service.
  • This individual will be responsible for delivering exceptional customer service, addressing member concerns, resolving billing issues, and responding to member feedback.
  • Benefits include a highly energetic and collaborative team, free membership for you and plus one family member, and competitive pay plus vacation, holiday, and sick pay.

Matching Summary

Match Score: 85

EōS Fitness is seeking a Member Experience Manager to enhance customer service and member satisfaction at their Surprise, AZ location. The ideal candidate will have experience in customer service and leadership, with a focus on resolving member concerns and improving retention.

Salary

$18.50—$20.50 USD

Skills & Requirements

Must-have

  • Deliver best-in-class service
  • Address member concerns and feedback
  • Train and motivate front desk staff
  • Ensure facility cleanliness and maintenance
  • Embody company core values

Nice-to-have

  • Dynamic and highly organized
  • Solution-oriented mindset
  • Positive relationships and high retention

Key Requirements

  • Proven customer service or front-line leadership experience
  • Excellent communication, problem-solving, and interpersonal skills
  • Ability to multitask in a fast-paced environment
  • Proficiency with fitness management software and Microsoft Office Suite
  • Knowledge of fitness industry operations
  • Must pass background check
  • Obtain CPR certification within 30 days
  • Attend EōS Ethos and Customer Service Training within 30 days

Work Rights

Not specified

Tailored Resume

Cover Letter