Associate Technical Support Engineer - Windows & Z/os
Rocket Software Inc.
Windows operating system experience
Z/os basics and jcl reading
Incident/problem/change management
The Associate Technical Support Engineer assists customers with questions regarding the installation, setup, and functionality of Rocket Software products
Job Summary
The Associate Technical Support Engineer assists customers with questions regarding the installation, setup, and functionality of Rocket Software products.
Engineers troubleshoot reported symptoms to aid in resolution, working as part of a team with limited direction.
Rocket Software is committed to creating a diverse environment and provides reasonable accommodations for individuals with disabilities.
Matching Summary
The Associate Technical Support Engineer assists customers with questions regarding the installation, setup, and functionality of Rocket Software products.
Skills & Requirements
Must-have
Windows operating system experience
z/OS basics and JCL reading
Incident/problem/change management
Customer interaction experience
Oracle or SQL Server database knowledge
Nice-to-have
Java or Python programming skills
Cloud computing basics
ETL/BI tools like Informatica or Tableau
Linux operating system knowledge
DB2 database familiarity
Key Requirements
2+ years of technical engineering support experience
Bachelor of Science Degree preferred
Availability for after hours, weekend, and holiday work