Strong negotiation and interpersonal communication skills
The Client Advocate role is responsible for delivering relationship management level support to Global Payments' general portfolio through proactive engagement
Job Summary
The Client Advocate role is responsible for delivering relationship management level support to Global Payments' general portfolio through proactive engagement.
This position requires cross-training and multi-skilling with a deep understanding of the payment processing industry to maintain long-term client relations.
The team aims to create positive business outcomes by connecting the value of integrated solutions to the success of their clients.
Matching Summary
Match Score: 75
The Client Advocate role is responsible for delivering relationship management level support to Global Payments' general portfolio through proactive engagement.
Skills & Requirements
Must-have
Bachelor's degree or equivalent experience
CRM proficiency in Salesforce or Netsuite
Strong negotiation and interpersonal communication skills
Ability to resolve complex client issues
Experience with credit card industry preferred
Nice-to-have
Proactive engagement strategies
Empathy and problem-solving capabilities
Knowledge of interchange rates and pricing structures
GSuite and Excel technical aptitude
Track record of reducing client attrition
Key Requirements
Bachelor's Degree required
No relevant experience required (entry level)
4 years relevant experience preferred in credit card industry