Provide support to clients on the day-to-day use of the Digital Banking product and services, playing a pivot role between clients and internal departments
Job Summary
Provide support to clients on the day-to-day use of the Digital Banking product and services, playing a pivot role between clients and internal departments.
Investigate, monitor, and resolve client queries, issues, or incidents with the highest professional standards, while proactively identifying and mitigating operational risks.
This position offers a competitive remuneration commensurate with skills and experience, along with in-house and external professional trainings and development opportunities within a large global business.
Matching Summary
Provide support to clients on the day-to-day use of the Digital Banking product and services, playing a pivot role between clients and internal departments.
Skills & Requirements
Must-have
Digital Banking product and services support
client query investigation and resolution
internal and external stakeholder communication
operational risk identification and mitigation
Compliance RF response
data retrieval and compilation
incident report completion
Nice-to-have
positive mindset
client first work ethic
positive disrupter
multidisciplinary team player
hands-on approach
can do attitude
Key Requirements
Minimum 5 years of experience in fintech, banking, or financial services
Minimum 2 years in a client-facing role
Mandatory knowledge in payments back-office operations or treasury management
Basic security settlement knowledge
AML/CTF knowledge
University degree in Business, Finances or Economics