In_senior Manager_agentic Contact Center Delivery_agentic Automation_advisory_bangalore
PwC
Bangalore, India
Agentic contact center delivery
Contact center transformation
Chatbots and voicebots
At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities
Job Summary
At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities.
We are seeking an experienced Sr Manager with strong expertise in Contact Center Transformation to drive presales engagements, solution design, and customer conversations.
We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life.
Matching Summary
At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities.
Skills & Requirements
Must-have
Agentic Contact Center Delivery
Contact Center Transformation
Chatbots and Voicebots
Real-Time Agent Assist
Speech Analytics
Client stakeholder management
Nice-to-have
Leveraging advanced technologies
Driving business growth
Fostering innovation
Blending human insight with machine capability
Key Requirements
10-15 years of experience
Btech/MBA/MCA education
Experience with leading platforms like Kore.ai, Uniphore, Amazon Connect, Google CCAI, NICE