Sr. Team Lead, Technical Support (fusus)

Axon

Peachtree Corners, GA, United States
On-site
Technical and operational leadership
High-quality troubleshooting
Customer issue resolution
Axon is seeking a Sr. Team Lead for Technical Support to provide leadership and mentorship to a team of support specialists in Peachtree Corners, GA. The role focuses on improving customer experience by resolving complex technical issues and enhancing the team's performance through training and process improvements

Job Summary

  • Provide day-to-day technical and operational leadership for a group of support specialists, ensuring consistent, high-quality troubleshooting and customer issue resolution.
  • Become an expert on the Axon Fusus solution that includes all available apps, APIs, and new development roadmap.
  • Competitive salary and 401k with employer match, paid time off, robust parental leave policy, medical, dental, vision plans, fitness programs, emotional & mental wellness support, and learning & development programs.

Matching Summary

Match Score: 85

Axon is seeking a Sr. Team Lead for Technical Support to provide leadership and mentorship to a team of support specialists in Peachtree Corners, GA. The role focuses on improving customer experience by resolving complex technical issues and enhancing the team's performance through training and process improvements.

Skills & Requirements

Must-have

  • Technical and operational leadership
  • High-quality troubleshooting
  • Customer issue resolution
  • Senior technical resource and coach
  • Handle complex cases
  • Customer-first culture
  • Windows operating systems
  • Internet networking and routing
  • Linux networking tools
  • Video Management Systems (VMS)
  • IP Cameras

Nice-to-have

  • Mentoring and best-practice guidance
  • Drive real change
  • Connect with candor and care
  • Diverse perspectives
  • Adapt to changing environments
  • Self-driven and ownership

Key Requirements

  • 2-3 years leadership experience in tiered technical support
  • Bachelor’s Degree or working toward a college degree in a technical discipline
  • Experience with security camera systems, VMS, DVR, and NVR solutions
  • Certifications such as Network+, Security+, Linux+
  • Experience in Axon applications (Salesforce, MS Dynamics, JIRA, Vonage CCaaS)
  • 5 years troubleshooting network issues in hardware/software
  • Technical support roles related to public safety and government
  • System Administration certifications
  • Must pass a Criminal Justice Information Services (CJIS) background check

Work Rights

Not specified

Tailored Resume

Cover Letter